How we handle your information

Who we are

onDesk ("we") provides an online careers education platform used by UK schools with their consent, and one-to-one support bought by parents. Contact us at info@getondesk.com or WhatsApp +44 7440 346747.

What we collect and why

• Account details - name, email, password (stored only as an encrypted check, never readable by us). Why: to create and secure your account.
• Date of birth - used only to work out age and whether parental consent is required. It is never shown to other students and is not shown to school staff.
• School and year group - to place you in your school's cohort and show the right material for your year.
• Target area (optional) - the area of finance you say you're interested in, so content can be relevant. You can leave it blank.
• Progress data - which modules you have completed and any task answers you submit. Visible to you, to us, and to your school's careers lead for their own cohort only.
• Parent contact details - for students under 18, a parent or guardian email so we can request consent; for students under 16, before the account opens at all.
• Purchase records - if one-to-one support is bought for you, the order record. Payments are processed by our payment provider; we never see or store your card details.

Children and parental consent

Students under 16 cannot use the platform until a parent or guardian has confirmed consent through a private link. Students aged 16 or 17 can use the platform, but parental consent is still required before anything can be purchased for them. There is no student-to-student messaging anywhere on the platform, and no place where one student can read another student's work.

Who sees what

• You see your own account and progress.
• Your school's careers lead sees their own school's cohort - never another school's.
• Your parent sees only the students they are linked to.
• onDesk staff see account and progress data to run and support the platform.
• We never sell data and never use it for advertising.

How long we keep it

Account and progress data are kept while your school's licence is active or your account is in use. When a student leaves, we delete their progress data at the school's request or on request from the student or parent. Date of birth is deleted once it is no longer needed for the age and consent checks.

Your rights

You can ask us for a copy of what we hold, for corrections, or for deletion - email info@getondesk.com and we will respond within one month. Parents can exercise these rights for their child. You also have the right to complain to the ICO, the UK's data protection regulator (ico.org.uk).